01-5290136     info@smarthotspots.com

Job brief: Ref # CST

Friday, January 31st, 2018 : Send CV's and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

We are looking for a Client Service Technical Advisor to support our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re tech-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to explain technical instructions to non-technical end-users. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

This key role is primarily based in our Maynooth, Co. Kildare office but may require occasional travel to customer premises for support or training purposes.

The role is a full-time role.

Responsibilities

  • Address user tickets regarding hardware, software and networking queries
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customise desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience in a technical support role (Minimum 3 years’ experience)
  • Hands-on experience with Windows Desktop and Server OS environments
  • Experience of Apple Mac OS setup and configuration preferable but not essential
  •  Good working knowledge of WiFi, TCP/IP, DHCP, DNS and other internet protocols
  • Experience of network security practices, firewalls and anti-virus solutions
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Strong verbal communication skills
  • BSc in Computer Science or certifications in relevant field preferable

 


 

Network Infrastructure Field Service Engineer

Job brief: Ref # NIF

Friday, January 31st, 2018 : Send CV's and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

We are looking for a Network Infrastructure Field Service Engineer to support our clients. You will help install, upgrade and troubleshoot hardware systems.

If you’re tech-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to explain technical instructions to non-technical end-users. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

This key role is primarily based in our Maynooth, Co. Kildare, office and will require travel to customer premises for installation, support or training purposes.

The role is a full-time role.

Responsibilities

  • Pre-installation project requirements assessment
  • Working with customer/internal departments to plan the delivery
  • Installation, configuration and testing of network equipment at client’s site
  • Address user tickets regarding hardware and networking queries
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience in a technical support role (Minimum 3 years’ experience)
  • Experience of trouble-shooting and testing CAT5/CAT6 patch cables
  •  In-depth working knowledge of WiFi, TCP/IP, DHCP, DNS and other internet protocols
  • Experience of network security practice and firewalls
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or certifications in relevant field preferable
  • Strong verbal communication skills
  • Full, clean, Irish driving license

 

 “Insanity: doing the same thing over and over again and expecting different results”